Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to start a return

To start a return, please contact us at:
highsewmail@gmail.com

Returns must be sent to the following address only after approval:

To: Askolot
Hativat Hanegev 41
Be'er Sheva, Israel

If your return is accepted, we’ll send you instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return-related questions at highsewmail@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, including:

  • Custom or personalized products (such as special orders)

  • Perishable goods (such as food, flowers, or plants)

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

Unfortunately, we do not accept returns on sale items or gift cards.

If you have questions or concerns about a specific item, please contact us before purchasing.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you can place a new order separately.

European Union 14-day cooling-off period

If the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Items must be returned in the same condition as received, unused, with tags, and in the original packaging, along with proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at highsewmail@gmail.com.